COMMON QUESTIONS ABOUT THE CLINIC

After Hours

In the case of an after hours medical emergency call the ambulance on 000.

Appointments

All consultations are by appointment. Please telephone the practice to book an appointment or use our online booking system. If our doctors are fully booked on the online appointment booking system and you feel that your matter needs to be seen urgently, please telephone reception as we may be able to accommodate your booking on discussion with your doctor.

If you have been delayed or will not be able to attend your appointment, please telephone the practice to reschedule or cancel your appointment. A missed appointment will be charged at the standard private consultation fee if this occurs more than once.

We now offer both phone and telehealth (video) consultations.

Emergencies

In an Emergency call 000. In the event of an accident or "urgent" medical issue, please telephone the surgery and advise the reception staff or nurse about the nature of the problem, so that we can endeavour to make an appropriate appointment or referral.

Foreign Languages

An interpreter service is available on request. This service is free for patients and is provided by the Australian Government Translating and Interpreting Service. Patients requiring an interpreter must advise at the time of their appointment booking and request a long appointment.

Home Visits

We do not usually offer home visits. However, for existing patients of the practice who are unable to attend the surgery because of their medical condition, home visits may be available. The decision regarding whether a home visit can be arranged is at the discretion of your regular treating doctor, and a fee may apply. If you require a home visit please phone the practice to discuss with reception.

Longer Consultations

This practice provides patients the availability to have longer consultation for more complex problems. Please advise the receptionist when making an appointment if a longer consultation is required. Please advise if two people are to be seen or if you are coming for any of the following;

  • Insurance or Driver's licence Medical
  • Counselling
  • Health check ups
  • Complex or more than one health problem

Minor Operations

This practice has a modern procedure room. A wide variety of minor and complex procedures are done in this room including excisions, skin biopsies, implantation of hormone therapies, Mirena insertion, wound dressings and suturing.

New Patients

To streamline our practice, we ask all new patients to download the following forms.

Click here for new patient registration form
Click Here for transfer of records request form

Please fill out the forms and bring with you to your first consultation. Completing and sending the transfer of records request form to your old practice prior to your first consultation will assist us with collating your medical information.

If you have been a previous patient and are following us to our new location at Thrive Medical, we ask you to call our reception team to discuss transfer of your old records.

Parking

There is parking available on Seymour and O'Keefe Street. There is also a limited number of parking spaces available at the rear of the building (access off Seymour street). Please note that due to our proximity to the school, during school drop off and pick up periods (8:10-8:40am and 2:40 to 3:20pm), this area can become very congested and you should allow extra time for parking. Should you require special assistance please phone and notify the reception.

Pathology Results

This practice encourages taking personal responsibility for your health.

Please allow 7 days for standard test results to be received by the doctor. We ask that you phone for your results after 12pm daily. Test results will only be given to the patient who has had the test performed, as per the Privacy Act. Reception staff are unable to provide interpretation of any results over the desk or phone, however may advise of any comments the doctor has made regarding tests, including the need for a review appointment. Your call may be put through to the practice nurse to discuss the results. If you have still any further questions regarding tests results, we ask that you make an appointment to see the referring doctor.

Patient Feedback

Now and again you may be asked to complete a questionnaire about this practice. This is to help us to improve our service. The questionnaire is completely confidential. If you have any problem with the service we offer, please discuss it with the receptionist or the doctor. You may like to see the Practice Manager to discuss certain problems. Please make an appointment to do so. If you feel that your problem cannot be dealt with within the practice, you may prefer to contact the Qld Government Agency for handling complaints. The address is:

Health Quality and Complaints Commission (HQCC)
GPO Box 3089
BRISBANE QLD 4001
Ph: 1800 077 308
Email: info@hqcc.qld.gov.au

Payment and Fees

Bulk billing is offered to the following patients: Children less than 16 years of age, Aged Pensioners over 65 years, patients identifying as Indigenous, Veterans Affairs patients, Disability Pensioners.

Health Care Card holders will be discount billed; cards must be valid and presented at the time of consultation. Please discuss directly with your treating doctor if you are experiencing severe financial difficulties, as bulk billing may be available at the doctor's discretion.

Payment is required at the time of consultation and can be made by cash, Visa, Mastercard or EFTPOS. Procedures may incur a fee in addition to standard consultation fees. Please ask for a quote at the time of consultation. Pathology services may incur a separate charge.

If you register your banking details with Medicare your rebate will automatically go into your bank account, usually on the next business day.

Thrive Medical Consultation Fees (as of 1st July 2019)

Item Number Description Fee Medicare Rebate Out of pocket
3 Brief consultation 38.50
33.50 discount
17.50 21.00
16.00 discount
23 Less than 20 min 79.00
69.00 discount
38.20 40.80
31.40 discount
36 20 - 40 min 131.00
115.00 discount
73.95 57.05
41.05 discount
44 40 - 60 min 215.00
187.00 discount
108.85 106.15
78.15 discount
Extended 44 Longer than 60 min 265.00
223.00 discount
108.85 156.15
115.85 discount

Please note consultation fees may vary from the above depending on type of consultation and any procedures undertaken.

Reception staff and doctors are able to provide further information on request.

Telehealth and phone consultations will be bulk-billed for eligible patients (Commonwealth concession card holders, children under 16 years old and patients who are more vulnerable to COVID-19). Otherwise standard fees apply.

Care plans and health assessments will be bulk-billed.

People with Disabilities

There is ramp access into the building for those in wheelchairs, prams or requiring mobility aids. A wheelchair is available at the practice; please enquire at reception. Should you require special assistance please phone and notify the reception.

Practice Information Sheet

Click here to download the Practice Information Sheet

Privacy and Confidentiality

Thrive Medical values the privacy of our patients, therefore all medical and personal information is managed as per the practice Confidentiality and Privacy Policy. Enquiries for information about a friend or family member's attendance at the practice cannot be disclosed. The practice thanks you for your consideration in understanding this policy.

Referrals to Specialists

When requesting a referral to a specialist, it is appropriate to see your doctor. They can then assess the nature and urgency of the case, arrange for you to see the most appropriate specialist, and provide the specialist with the required information about your condition.

Reminders

We operate a recall and reminder system for various conditions such as immunisations, diabetic care, pap smears and health assessments for people who may require regular review. Please advise the Doctor or receptionist if you do not wish to participate in this system.

Repeat Prescriptions

These are generally only issued without a consultation if you are a regular patient of the practice and have been seen within the past three months. A script fee may apply to obtain a repeat prescription without a consultation. It is important to have your medications regularly reviewed by your Doctor. If we have not previously prescribed the medication for you, or if it has been more than six months since you were last prescribed the medication, you will require a consultation to obtain a prescription.

Telephone Advice

Generally your GP will be unable to speak with you while consulting with other patients. Your phone query will be handled by our receptionists who will pass the message onto the Doctor or Nurse on duty. We aim to return phone calls before the end of business the same day. If you have contacted the practice with a non-urgent query and have not heard back within 3 working days - please contact the reception staff.

Due to privacy and confidentiality issues, the practice staff are unable to use standard email for patient communication.

Waiting for an Appointment

Doctors can run behind for a number of reasons e.g an urgent case may have had to be fitted in, or a patient may have required a longer time than the appointment time that was booked. Urgent cases will always have priority.

To help the Doctor manage your appointment and waiting time please let the receptionist know when booking your appointment if more time may be required. Please advise if two people are to be seen or if you are coming for any of the following;

  • Insurance Medical
  • Counselling
  • Health check ups
  • Complex or more than one health problem

To assist the Doctor and minimise your waiting time you might like to do the following;

  • Bring a list of your medications
  • Look at any future referrals for renewal
  • Ask about any previous results