After Hours

In the case of an after hours medical emergency call the ambulance on 000.


All consultations are by appointment. Please telephone the practice to book an appointment or use our online booking system. If our doctors are fully booked on the online appointment booking system and you feel that your matter needs to be seen urgently, please telephone reception as we may be able to accommodate your booking on discussion with your doctor.

If you have been delayed or will not be able to attend your appointment, please telephone the practice to reschedule or cancel your appointment. A missed appointment will be charged at the standard private consultation fee if this occurs more than once.

We now offer both phone and telehealth consultations.


In an Emergency call 000. In the event of an accident or "urgent" medical issue, please telephone the surgery and advise the reception staff or nurse about the nature of the problem, so that we can endeavour to make an appropriate appointment or referral.

Foreign Languages

An interpreter service is available on request. This service is free for patients and is provided by the Australian Government Translating and Interpreting Service. Patients requiring an interpreter must advise at the time of their appointment booking and request a long appointment.

Home Visits

We do not usually offer home visits. However, for existing patients of the practice who are unable to attend the surgery because of their medical condition, home visits may be available. The decision regarding whether a home visit can be arranged is at the discretion of your regular treating doctor, and a fee may apply. If you require a home visit please phone the practice to discuss with reception.

Longer Consultations

This practice provides patients the availability to have longer consultation for more complex problems. Please advise the receptionist when making an appointment if a longer consultation is required. Please advise if two people are to be seen or if you are coming for your Doctor to complete any forms or reports.


There is parking available on Seymour and O'Keefe Street. There is also a limited number of parking spaces available at the rear of the building (access off Seymour street). Please note that due to our proximity to the school, during school drop off and pick up periods (8:10-8:40am and 2:40 to 3:20pm), this area can become very congested and you should allow extra time for parking. Should you require special assistance please phone and notify the reception.

Pathology Results

This practice encourages taking personal responsibility for your health.

Please allow 7 days for standard test results to be received by the doctor. We ask that you phone for your results after 12pm daily. Test results will only be given to the patient who has had the test performed, as per the Privacy Act. Reception staff are unable to provide interpretation of any results over the desk or phone, however may advise of any comments the doctor has made regarding tests, including the need for a review appointment. Your call may be put through to the practice nurse to discuss the results. If you have still any further questions regarding tests results, we ask that you make an appointment to see the referring doctor.

Patient Feedback

Now and again you may be asked to complete a questionnaire about this practice. This is to help us to improve our service. The questionnaire is completely confidential. If you have any problem with the service we offer, please discuss it with the receptionist or the doctor. You may like to see the Practice Manager to discuss certain problems. Please make an appointment to do so. If you feel that your problem cannot be dealt with within the practice, you may prefer to contact the Qld Government Agency for handling complaints. The address is:

Health Quality and Complaints Commission (HQCC)
GPO Box 3089
Ph: 1800 077 308
Email: info@hqcc.qld.gov.au

Payment and Fees

Bulk billing is offered to the following patients: Children less than 16 years of age, patients identifying as Indigenous with a Concession Card and Veterans Affairs patients.

Patients identifying as Indigenous who do not have a Concession Card will be discount billed.

Health Care, Pension, and Concession Card holders will be discount billed; cards must be valid and presented at the time of consultation. Please discuss directly with your treating doctor if you are experiencing severe financial difficulties, as bulk billing may be available at the doctor's discretion.

Payment is required at the time of consultation and can be made by cash, Visa, Mastercard or EFTPOS. Procedures may incur a fee in addition to standard consultation fees. Please ask for a quote at the time of consultation. Pathology services may incur a separate charge.

If you register your banking details with Medicare your rebate will automatically go into your bank account, usually on the next business day.

Thrive Medical Consultation Fees (as of 1st July 2024)

Item Number Description Fee Medicare Rebate Out of pocket
3 Brief consultation 47.00
41.00 discount fee
19.60 28.05
22.05 discount
23 Less than 20 min 95.00
82.00 discount fee
42.85 53.60
40.60 discount
36 20 - 40 min 157.00
137.00 discount fee
82.90 76.90
56.90 discount
44 40 - 60 min 255.00
221.00 discount fee
122.15 137.00
103.00 discount
123 Longer than 60 min 378.00
326.00 discount fee
197.90 186.80
134.80 discount
Excisions All excisions regardless of item number To be determined after Histology Report received * 50.00
+ Consult Fee associated (see above)

*All fees associated with an Excision will be held until the Histology results are received and a Medicare Item Number is applied. Payment of the associated consultation fee and the excision procedure are payable upon notification of results.

**Please note consultation fees may vary from the above depending on the type of consultation and any procedures undertaken. Reception staff and doctors are able to provide further information on request.

Other Fees:

  • Scripts provided without consultation will incur a fee of $25.00
  • Repeat referrals provided without consultation will incur a fee of $30.00
  • Transfer of Records to another practice will incur a fee of $29.00 (Please note - a USB may be required to complete the transfer. If so, there will be an additional $20 applied for the USB and Trackable Post)
  • Paperwork completed without consult will be charged at a rate of $108.00 per 15 minutes or part there of

  • *1.1% payment processing fee applies for all card transactions.

Please note consultation fees may vary from the above depending on type of consultation and any procedures undertaken.

Reception staff and doctors are able to provide further information on request.

Standard fees apply for all Telehealth and phone consultations, except for eligible patients (Children less than 16 years of age, patients identifying as Indigenous who have a Concession Card and Veterans Affairs patients), who will be bulk-billed.

People with Disabilities

There is ramp access into the building for those in wheelchairs, prams or requiring mobility aids. A wheelchair is available at the practice; please enquire at reception. Should you require special assistance please phone and notify the reception.

Practice Information Sheet

Click here to download the Practice Information Sheet

Privacy and Confidentiality

Thrive Medical values the privacy of our patients, therefore all medical and personal information is managed as per the practice Confidentiality and Privacy Policy. Enquiries for information about a friend or family member's attendance at the practice cannot be disclosed. The practice thanks you for your consideration in understanding this policy (download pdf).

Referrals to Specialists

When requesting a referral to a specialist, it is appropriate to see your doctor. They can then assess the nature and urgency of the case, arrange for you to see the most appropriate specialist, and provide the specialist with the required information about your condition.


We operate a recall and reminder system for various conditions such as immunisations, diabetic care, pap smears and health assessments for people who may require regular review. Please advise the Doctor or receptionist if you do not wish to participate in this system.

Repeat Prescriptions

Repeat Scripts will be issued by attending a bulk-billed, 5 minute phone consult with one of our doctors and sent directly to you electronically via sms or email. You will need to display the script token to the pharmacy to fill the prescription. Please advise your doctor if you’d prefer paper scripts which can be collected from reception.

New and repeat prescriptions for Schedule 8 drugs and other authority medications will not be provided over the phone. Please call the clinic to book a face-to-face consult with your doctor.

Telephone Advice

Generally your GP will be unable to speak with you while consulting with other patients. Your phone query will be handled by our receptionists who will pass the message onto the Doctor or Nurse on duty. We aim to return phone calls before the end of business the same day. If you have contacted the practice with a non-urgent query and have not heard back within 3 working days - please contact the reception staff.

Due to privacy and confidentiality issues, the practice staff are unable to use standard email for patient communication.

Waiting for an Appointment

Doctors can run behind for a number of reasons e.g an urgent case may have had to be fitted in, or a patient may have required a longer time than the appointment time that was booked. Urgent cases will always have priority.

To help the Doctor manage your appointment and waiting time please let the receptionist know when booking your appointment if more time may be required. Please advise if two people are to be seen or if you are coming for any of the following;

  • Insurance Medical
  • Counselling
  • Health check ups
  • Complex or more than one health problem

To assist the Doctor and minimise your waiting time you might like to do the following;

  • Bring a list of your medications
  • Look at any future referrals for renewal
  • Ask about any previous results